Terms and Conditions
These are the terms and conditions relating to the purchase and use of the AEON BIG Gift Card (hereinafter referred to
as “Gift Card”). By purchasing and/or using the Gift Card, you agree to be bound to the following terms and conditions:
1.1 In this terms and conditions;
a) AEON BIG means AEON BIG (M) SDN BHD Where ever the word “AEON BIG” appears in relation to these terms and conditions and/or the Gift Card, it shall mean and/or refer to AEON BIG (M) SDN BHD unless otherwise indicated.
b) You a person who is in the possession of the Gift Card either by purchase or by gift for the purpose of using the Gift Card as a payment method at AEON BIG outlets nationwide subject to these terms and conditions.
c) AEON BIG means all and/or any participating AEON BIG outlet in Malaysia and any other AEON BIG outlets as will be advised from time to time.
d) Customer Careline is our customer service centre hotline which can be contacted at 1-300-88-2939 from Monday to Saturday (7.30 am until 11.00 pm) and closed on Sundays.
- USAGE OF THE GIFT CARD
2.1 By presenting your Gift Card at participating AEON BIG, the participating AEON BIG will accept the Gift Card as method of payment. The amount of your purchased items will be deducted from the current value on your Gift Card. The Gift Card can be used in full or part payment for any products purchased from AEON BIG.
2.2 There is no cash exchange or return for Gift Card purchases but any residual value in the Gift Card can be stored for future purchases at any AEON BIG.
2.3 If you wish to purchase any products of higher value than the available value in the Gift Card, such difference can be paid by cash, credit card and/or any other payment methods accepted by AEON BIG which shall be advised from time to time.
2.4 Please keep the Gift Card safe and treat it like cash. No refund of the balance in the Gift Card is allowed due to any reasons and not limited to theft, damage and loss of the Gift Card. The Gift Card is not a credit, debit or loyalty card.
2.5 No registration of the Gift Card is necessary. Possession of the Gift Card constitutes ownership.
- BALANCE INQUIRY AND PURCHASE
3.1 The Gift Card can be purchased up to a maximum of Ringgit Malaysia One Thousand and Five Hundred (RM1,500.00) only.
3.2 Balance inquiry can be made at participating AEON BIG outlet.
- REPLACEMENT CARD
4.1 If a Gift Card becomes faulty or damaged due to a manufacturing or technical defect, please call Customer Careline and request for a replacement Gift Card. Any request for a replacement Gift Card must be supported with the existing faulty Gift Card which will have to be returned back to AEON BIG.
4.2 No card replacement will be entertained without the original Gift Card being returned back to AEON BIG. Card replacement will be allowed once only.
4.3 No replacement fee for any successful request for a replacement card.
- LOST OR STOLEN CARD
5.1 AEON BIG shall not be liable for any loss or damages suffered by you due to any lost or stolen Gift Card.
5.2 You shall use all precautions to prevent the loss and/or theft and/or unauthorized use of the Gift Card. AEON BIG shall not entertain any request for balance refund or monetary claims on remaining value due to the lost or stolen Gift Card.
6.1 AEON BIG may, at its own discretion, terminate the Gift Card program/service by giving sixty (60) calendar days notice of termination. Notice of such termination may be sufficiently sent by way of publication on the AEON BIG website or notification by way of announcement at our AEON BIG outlet. Alternatively in lieu of notification by way of publication on the AEON BIG’s website or notification by way of announcement at the AEON BIG outlet, AEON BIG at its sole discretion may give notice of such termination of the Gift Card program/service by advertising in at least two (2) local newspapers circulating in Malaysia.
6.2 You will have sixty (60) calendar days inclusive of the date of such notice as mentioned in Clause 6.1 to utilize the remaining value available in the Gift Card. Your failure to receive such notice or to read such publication shall not be construed as failure by AEON BIG to notify you. All balance remaining unused at the end of the 60-days’ period shall become void and non refundable.
- INDEMNITY AND LIABILITY
7.1 AEON BIG (including its successors, assigns, officers, directors, shareholders, agents, affiliates and subsidiaries) and the participating AEON BIG outlet shall not be liable to you or any third party authorized by or claiming through you for any loss, damage, cost, expenses, actions, suits, claims and demand whatsoever, whether direct, indirect, special or consequential, of loss of business, revenue or profits or of any nature suffered by you or any person for any loss, damage or injury caused or suffered by a person arising from the usage of the Gift Card including but not limited to :
a) Any failure in the OPT and/or IPT and/or EDC terminal to operate which results in the inability of the participating AEON BIG outlet to accept payment by way of the Gift Card;
b) Any malfunction or unauthorized use of the Gift Card caused by your negligence in handling and using the Gift Card;
c) Any act, omission, error, fault or delay by AEON BIG (including its successors, assigns, officers, directors, shareholders, agents, affiliates and subsidiaries) and the participating AEON BIG outlet in relation to the operation of the Gift Card;
d) Any act by AEON BIG arising from the act of providing and allowing the usage of the Gift Card;
e) Any other event which will be advised from time to time.
8.1 The Gift Card remains AEON BIG’s property at all times.
8.2 To the maximum extent permitted by law, the liability of AEON BIG (including its successors, assigns, officers, directors, shareholders, agents, affiliates and subsidiaries) and participating AEON BIG outlet, in all circumstances, is limited to the total amount available in the Gift Card or the sum Ringgit Malaysia One Thousand and Five Hundred only (RM 1,500), whichever is lower.
8.3 AEON BIG shall hold no liability in the event that any participating AEON BIG outlet refuses to accept the Gift Card for any reason whatsoever.
8.4 Any dispute regarding the good and/or services purchased with the Gift Card must be directed to Customer Careline within two (2) days of the said dispute.
8.5 The Gift Card terms and conditions are governed by and shall be construed in accordance with the laws of Malaysia. You hereby expressly submit to the non-exclusive jurisdiction of the courts of Malaysia.
8.6 If any of the provisions herein contained should be invalid, illegal or unenforceable under any applicable law, the legality and enforceability of the remaining provisions should not be affected.
8.7 AEON BIG is the final authority as to the interpretation of these terms and conditions and as to any other questions or disputes regarding the Gift Card.
8.8 AEON BIG assumes no responsibility for any technical failure of the Gift Card system including but not limited to failure in the OPT, IPT and/or EDC or due to any other reason that results in the Gift Card not being accepted by any participating AEON BIG outlets.
8.9 AEON BIG reserves the right to amend these terms and conditions from time to time when it reasonably considers necessary to do so. Reasonable notice shall be posted on AEON BIG’s website as a notification of the said amendment(s). Please take note that your continued usage of the Gift Card after any amendment(s) being made to these terms and conditions shall constitute your unconditional acceptance to the amendment(s) made.
8.10 AEON BIG shall not be liable for any loss or inconvenience faced by you resulting from the amendment(s) of these terms and conditions.
8.11 All communications and/or correspondences by AEON BIG, either by way of notification at the AEON BIG website and/or the AEON BIG outlets, advertisements and/or any other media deemed fit shall immediately supersede the previous communication and/or correspondence with regards to the same matter, unless expressed and clearly stated otherwise.
8.12 Any notice to be given pursuant to these terms and conditions shall be sufficiently sent to you by way of notification at the AEON BIG outlet and/or publication on the AEON BIG website. Alternatively, in lieu of notification at the AEON BIG outlet and/or publication on the AEON BIG website, at the sole discretion of AEON BIG such notification can be made through advertisement in at least two (2) local newspapers circulating in Malaysia.
8.13 Any communications to be given by you to AEON BIG in relation to these terms and conditions can be made by calling Customer Careline or by sending it in writing either by email to www.aeonbig.com.my or mailing it to the following address:
AEON BIG / AEON BIG (M) SDN BHD
Head Office: 3 Jalan SS 16/1, 47500 Subang Jaya, Selangor Darul Ehsan, Malaysia